1. About these terms
These Terms and Conditions govern your use of this website and your purchase of services from Donna Nicol, a sole trader based in Aberdeen, Scotland, United Kingdom (“we”, “us”, “our”, or “Donna Nicol”).
By using this website or booking a service, you agree to these terms. Please read them carefully before making a booking.
These terms are governed by the laws of Scotland and the United Kingdom.
2. Our services
Donna Nicol offers the following services:
- Private healing sessions (online via Zoom and in-person in Aberdeen)
- Online group healing circles (six-week series via Zoom)
- Monthly Yoga Nidra and meditation membership
- Associated digital content, including recorded Yoga Nidra sessions and guided meditations
Services are offered as described on our website at the time of booking. We reserve the right to update our services, pricing, and availability at any time. Any changes will not affect bookings already confirmed.
3. Bookings and payments
To book a session or service, you must complete the booking process on our website and provide accurate contact and payment information.
A booking is confirmed once payment has been received or a payment arrangement has been agreed. You will receive a confirmation by email.
All prices are stated in pounds sterling (GBP) and are inclusive of any applicable taxes.
Monthly membership
The monthly Yoga Nidra membership is billed on a recurring monthly basis. You may cancel your membership at any time. Cancellation will take effect at the end of the current billing period. No partial refunds are given for unused portions of a membership month.
Session packages
Session packages must be used within the time period specified at the time of purchase (four-session packages within three months; eight-session packages within six months). Unused sessions within a package are non-refundable after the package expiry date.
4. Cancellation and rescheduling
Cancellations by you
We ask for at least 48 hours’ notice to cancel or reschedule a session. Cancellations made with more than 48 hours’ notice will be offered a reschedule at no charge. Cancellations made with less than 48 hours’ notice may be charged in full.
Cancellations by us
In the rare event that we need to cancel or reschedule a session, we will give you as much notice as possible and offer you an alternative appointment or a full refund of any amount paid for that session.
5. Refund policy
We do not offer refunds on completed sessions. If you are dissatisfied with a session, please contact us within 7 days and we will do our best to resolve the matter. Refunds on unused session packages are considered on a case-by-case basis.
6. Important disclaimer — not a medical or mental health service
The services offered by Donna Nicol are complementary healing practices. They are not a substitute for medical care, psychiatric treatment, psychological therapy, or any other regulated health or mental health service.
If you are experiencing a medical emergency, a mental health crisis, or any condition that requires urgent professional attention, please contact your GP, call NHS 111, or attend your nearest A&E.
Donna Nicol makes no claims to diagnose, treat, cure, or prevent any physical or mental health condition. The work offered is intended to support your overall wellbeing and does not replace advice from qualified medical or mental health professionals.
By booking a session, you confirm that you understand the nature of the services offered and that you take responsibility for your own health and wellbeing decisions.
7. Client responsibilities
By booking a session or service, you agree to:
- Provide accurate and honest information about your health and circumstances where relevant to the work
- Communicate any concerns about a session openly and promptly
- Take responsibility for your own wellbeing during and after sessions
- Treat Donna Nicol and any other participants (in group settings) with respect
We reserve the right to end or decline a session or booking if a client behaves in a manner that is abusive, threatening, or disrespectful, without refund.
8. Confidentiality
All information shared by clients in the context of sessions is treated as strictly confidential. We will not share your personal information with any third party without your consent, except where we are required to do so by law.
In group healing circles, all participants are asked to respect the confidentiality of others. We are not responsible for the conduct of other participants, but we take all reasonable steps to create and maintain a safe and confidential group space.
9. Intellectual property
All content on this website — including text, recordings, guided meditations, Yoga Nidra sessions, images, and other materials — is the intellectual property of Donna Nicol unless otherwise stated.
You may not copy, reproduce, distribute, or commercially use any of our content without our prior written permission. Recordings provided as part of a session or membership are for your personal use only and may not be shared or redistributed.
10. Limitation of liability
To the fullest extent permitted by law, Donna Nicol shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or our services.
Our total liability to you in connection with any claim arising out of or relating to our services shall not exceed the amount you paid for the specific service in question.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited by law.
11. Website use
While we take care to ensure the information on this website is accurate and up to date, we make no warranties as to its completeness or accuracy. We reserve the right to update or remove content at any time without notice.
We are not responsible for the content of any external websites linked from this site.
12. Changes to these terms
We may update these Terms and Conditions from time to time. The date at the top of this page will reflect when they were last reviewed. Continued use of our services following any update constitutes your acceptance of the revised terms.
13. Contact us
If you have any questions about these Terms and Conditions, please contact:
Donna Nicol
Email: [email protected]
Phone: 07764168472
Address: Aberdeen, Scotland, United Kingdom